Intake Officer with The Law Society of British Columbia

Job Title: 
Intake Officer
Organization: 
The Law Society of British Columbia
Deadline: 
Jul 6 2018 - 5:00pm
Hours: 

35 hours per week; Monday to Friday

Remuneration: 

$70,000+

Job Description: 

Are you looking for an organization where the core values of excellence and integrity are more than just words on the wall? Join the Law Society of British Columbia. Our staff, volunteers and Benchers are committed to one common goal: upholding and protecting the public interest in the administration of justice.

The Law Society of BC’s Intake & Early Resolution department is seeking an Intake Officer. The Intake Officer is part of a team responsible for the intake and handling of all telephone and written enquiries and complaints. The Intake Officer is also responsible for seeking substantiation of complaints and, for some matters, completing the assessment of the complaint.

Skills and Qualities Required: 

•Graduate of a Paralegal program.
•A minimum of three to five years’ experience in a law office or doing other law-related work.
•Conflict resolution and crisis intervention training.
•Excellent communication, interpersonal, judgment, and analytical skills.

Duties and Responsibilities: 

The duties of this position include:
•Handling of public telephone enquiries including communicating the role of the Law Society, the complaints process and alternative sources of assistance and information. Where appropriate, providing advice on whether there are professional conduct or competency issues for the Law Society to review;
•Acknowledging receipt of new complaints and opening, classifying, and prioritizing them;
•Reviewing and assessing new complaints to determine if there are professional conduct and/or competency issues;
•Requesting and obtaining substantiation from complainants when necessary;
•Resolving complaints by telephone as appropriate, liaising with other departments as required, and advising complainants and members on the complaints process and on the progress and outcome of complaints;
•Preparing assessment letters to close complaints if unsubstantiated, outside Law Society jurisdiction or don’t allege a discipline violation; and
•Such other duties as the Manager, IER may require.
Contact:
To apply, please email a resume and cover letter to personnel [at] lsbc [dot] org with the subject “Intake Officer”. The closing date for this competition is July 6, 2018. We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

This position is located at the Law Society of British Columbia office in the Yaletown area of Vancouver, BC.

Location

Vancouver, BC